Rewards Store Terms & Conditions

Miltenyi Rewards Store Program Documents

Effective Date: February 2, 2026
Last Updated: August 17, 2026
Program Sponsor: Miltenyi Biotec Inc. ("Miltenyi," "we," "us")
Program Name: Miltenyi Rewards Store ("Program")

2) Rewards Store Terms & Conditions

2.1 Eligibility and enrollment

You must be 18 years or older and able to enter a binding agreement.

The Program is offered to participants in North America.

You must provide accurate information and maintain a single account unless we approve otherwise.

To create an account, you will provide an email address and create a password. Rewards Store passwords are stored using a one-way salted PBKDF2-SHA-256 password hash in a restricted credentials record. The Rewards Store does not store the usable plaintext password after registration or password update.

2.2 Government/public sector and government-funded organizations

Some government entities and government-funded organizations have ethics, procurement, or grant-related rules that may restrict receiving gifts, rewards, or incentives.

Supervisor/ethics approval requirement:
If you are an employee, contractor, or affiliate of a government entity or a government-funded organization (including government-funded private institutions), you are responsible for confirming that participation and reward redemption are permitted under your organization's policies and applicable rules. You should check with your supervisor and/or ethics/compliance office before enrolling and before redeeming rewards.

Your responsibility:
By enrolling and/or redeeming rewards, you represent that your participation and redemption comply with your organization's rules and applicable law. If you are not eligible and you redeem rewards, this is your responsibility. To the extent permitted by law, Miltenyi is not liable for your failure to obtain approvals or comply with your organization's restrictions.

Enrollment confirmation:
New account registrations require you to confirm: "I confirm I am eligible to participate and redeem rewards under my employer/sponsor rules and have obtained any required approvals." Existing members who enrolled before affirmative consent capture may be asked to review the current Program documents and provide the same confirmation before continuing Program participation.

2.3 Shipping information

When you redeem rewards, you may be asked to provide a shipping destination so your selected rewards can be fulfilled and delivered. Shipping information is used solely for fulfillment purposes.

2.4 Earning points (verification required)

Points may be earned for eligible actions as described in the Rewards Store.

Points are calculated and awarded by the Rewards Store based on eligible order information and program rules. All point calculations are performed by the Rewards Store system — customers may not modify their own points balance, approval status, transaction history, or rewards ledger.

Points are awarded only after verification and subject to program eligibility review.

Points are awarded once per unique eligible document identifier (no double-awards).

2.5 Order confirmation submissions

To receive rewards points for eligible Miltenyi webshop orders, you may submit your order confirmation details through the Rewards Store. This may include:

Your name as shown on the order confirmation
Your email address
Your webshop order confirmation number
Product or item details included in the order
Order value or pricing information
An uploaded proof of order, such as an order confirmation image or PDF

You should only upload information reasonably necessary to validate the eligible purchase. Please redact or avoid including any unnecessary sensitive personal information before uploading.

Do not upload payment card numbers, bank account information, Social Security numbers, protected health information, medical records, or other sensitive personal information that is not required to verify a Miltenyi webshop order.

Each webshop order confirmation number may only be submitted once for rewards credit. Duplicate submissions may be automatically blocked, rejected, or flagged for review.

2.6 Verification by document scan (how it works)

To verify purchase eligibility and prevent duplicates/fraud, we may ask you to scan or upload an order-related document (e.g., delivery note or order confirmation). We process the submission to extract a document identifier (such as a delivery note number or order confirmation number) and use it for:

eligibility verification,
duplicate prevention (one award per unique identifier),
fraud/abuse detection.

Points are subject to program eligibility rules and administrative review. Submission of an order confirmation does not guarantee rewards points will be awarded.

2.7 Timely submission and anti-backlog rules

To prevent bulk retroactive claims:

Enrollment gating: Eligible submissions must have a document date on or after your Rewards Store enrollment date.

Timely submission: Documents must be submitted within 30 days of the document date.

Bulk submission controls: We may restrict unusually high-volume submission patterns, automation, or attempts to submit large backlogs at once.

Exceptions / special cases:
If you have a legitimate special case (e.g., administrative delays), contact orderdesk@miltenyi.com to request a review and potential accommodation.

2.8 Prohibited conduct

You may not:

submit altered, forged, or non-qualifying documents,
upload payment card numbers, bank account details, Social Security numbers, or other sensitive information not required to validate a Miltenyi order,
attempt to claim points for purchases not associated with you/your organization,
attempt to manipulate your points balance, approval status, or transaction history,
use automation/scripts to exploit the Program,
interfere with the app, verification workflow, or redemption process.

2.9 Fraud and enforcement

If we reasonably suspect fraud or abuse, we may, as permitted by law:

deny, withhold, reverse, or adjust points,
suspend or terminate accounts,
require additional verification,
cancel redemptions or shipments.

2.10 Admin access and program oversight

Authorized Miltenyi Rewards administrators may review order submissions, approve or reject points awards, process reward redemptions, and support fulfillment. Rewards activity, including submission reviews, approvals, rejections, and point adjustments, may be recorded in audit logs or transaction ledgers to preserve program integrity.

2.11 Email notifications

The Rewards Store may send transactional emails related to your account activity, order submission status, points awards, reward redemptions, fulfillment updates, and customer support. These emails may be sent from a no-reply Rewards Store email address.

2.12 Rewards and redemption

Rewards may include physical items and occasionally digital codes and discounts.

Rewards are subject to availability, shipping constraints, and any stated redemption rules.

Points and rewards are non-transferable and non-refundable.

2.13 Points expiration

Points do not expire under current Program rules.

2.14 Program changes and termination

We may modify, suspend, or end the Program, rewards catalog, or redemption options, subject to applicable law and reasonable notice where required.

2.15 Contact

Questions about the Program, eligibility, verification exceptions, or support:
orderdesk@miltenyi.com

Mail: 1201 Clopper Rd, Gaithersburg, MD 20878